Delivery Information

Products can be delivered to Hawaii, Alaska, and internationally with additional charges for freight. All products will be drop shipped directly to you. Delivery time will depend on your location and which item you select. An elevator must be available for second story or higher deliveries.

Stair Lifts: New Mobile Ramps and Lifts AC and DC units ship in 2-4 days via Fed Ex or UPS from the KC factory. Heavy Duty units take 6-10 days to build.

Vertical Platform Lifts: Residential lifts in 52" and 72" heights ship in 3-4 days via common carrier. Lifts over 72", Portable lifts, and Commercial lifts require 2-6 weeks to build depending on the time of year and options selected. They also ship via common carrier. Freight costs are extra and depend on the height of the unit and the delivery options selected.

Cartons that do not fit through the residence doorway will generally be delivered to a garage or similar dry area. However, we cannot guarantee that commercial LTL carriers will perform the requested service, as all commercial LTL carriers operate based on their specific carrier's tariff rules and liability policies.

We cannot force the carrier to deliver the freight to the 2nd floor or higher. For this service, you will need to arrange for White Glove or Platinum delivery service by speaking to one of our sales representatives.

If you would also like someone to set up your product, this service is available. However, you will need to set up an appointment for the technician to show up at your residence after the product has already been delivered. The technician cannot carry the product into your home.